My Beach Concierge, LLC Privacy Policy

 

Updated: January 29, 2024​

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Thank you for visiting My Beach Concierge, LLC (“MBC”).  This Privacy Policy describes the personal data handling policies of MBC as a data controller, including the following:

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1. What personal data we collect, including from MBC’s services and our website at - https://mybeach-concierge.com or https://mbcami.com (collectively, the “Services”);

2. How we use the data;

3. With whom we may share the personal data;

4. Legal basis for processing the data;

5. Storage and security of your data;

6. Your Privacy Rights, Choices and Disclosures, including those for Europe and California;

7. Users outside the United States; and

8. Links to other sites; 

9. Privacy Policy updates; and 

10. Contact Information

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1.    Personal Data We Collect or Process

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(a) The Services capture some information about you automatically utilizing background local storage and session storage technologies (“Cookies”) in order to improve the user experience.  Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of the Services (including certain third party services and features offered as part of our website). Examples of information of this type are your IP address, the browser you are using, the operating system you are using, the pages on the website that you visit and details of your transaction activity, such as the amount, date and time for each transaction.  When we use Cookies, we may use “session” Cookies that last until you close your browser or “persistent” cookies that last until you or your browser delete them. You may change your browser setting to decline the use of Cookies. 

 

The following are the types of cookies we may use:

 

1. Essential Cookies – strictly necessary to provide our online services you have requested.

2. Preference & Functionality Cookies – collects information about your choices and preferences which assists us in making our website easier to use.

3. Analytics & Customization Cookies – assists us in understanding how our website is being used which will allow us to make future enhancements.

4. Advertising Cookies – allows for advertising messages to be customized to you and your interests. 

 

We use Google Analytics, a web analytics service of Google Inc. (“Google”) which uses cookies to identify the frequency of use of certain areas of our website and to identify preferences. For more information regarding how Google collects, uses, and shares your information please visit http://www.google.com/policies/privacy/partners/. The information regarding your use of this website that is generated by the cookie (including your truncated IP address) is transferred to a Google server in the United States and stored there. Google will use this information to analyze your use of the Services, compile reports on activity for us, and perform further services associated with website use and Internet use. Google may also transmit this information to third parties where required by law or to the extent that third parties process these data on behalf of Google. You can deactivate Google Analytics using a browser add-on if you do not wish the analysis to take place. You can download the add-on here:    https://tools.google.com/dlpage/gaoptout?hl=en

 

We operate social media pages on third party networks and have social media icons on our website. When you visit or link to our social media pages, data is processed both by us and the applicable social media provider. Social media providers are unaffiliated with us, and we are not responsible for the content or privacy practices of social media providers.  Social media providers have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit their websites or interact with their platforms.

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(b) We also collect information that you provide to us voluntarily.  This includes the information we collect when you request information about our Services. We will ask for your name, email address, phone numberand a free response request for information.  We use this information to respond to your comments, requests or questions.  

 

If you purchase any of our Services, we will ask for your selection as to use plan (described on the website), your payment card information, other billing information such as your name and billing address, and an email address for the email receipt. You may also upload orders for Services in a .txt or .pdf file format.

 

We maintain a user profile page where you can upload a profile picture and edit your personal information (except your login email address).

 

Our interactions with you will be conducted over the telephone or video-conference, and such telephone calls and video conferences may be recorded.] 

Please note that some of the interactions on the website may be conducted using automated tools (“chatbots”). Interactions with chatbots are completely voluntary.

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We do not knowingly collect information from users of our Services under the age of 18, and such persons are not authorized to use the Services. If we obtain actual knowledge that a user is under 18, we will take steps to remove that user's personal information from our databases. By using the Services, you represent that you are at least 18 years old. You also represent, by accessing or using the Services, that you are of legal age to enter into legal agreements.

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2.    How We Use the Data

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We use the personal data you provide voluntarily to respond to your inquiries, perform (and invoice for) the Services you request, provide or enhance our website, provide updates and other important information related to the Services, inform you of new services or changes in Services, administer the Services, fulfill legal obligations we have to governmental authorities or other third parties, and for other legitimate business purposes. You will have the opportunity to opt out of any electronic marketing communications you may receive from us.

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3.    With Whom We Share Personal Data

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MBC is a provider of services headquartered in the United States, and as such may need to share information with internal personnel, contractors, and our affiliates located in different geographic locations in order to perform our Services.  We may also share your personal data to third parties (within or outside your country of residence) who perform services on our behalf, including without limitation our hosting providers, payment processors, technology providers and professional advisors.

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Our platform providers are Wix.com, Inc., SC RESERVETY SYSTEMS SRL (d.b.a "Reservety"), Automatic Inc (d.b.a WooCommerce), and Stripe, Inc. Accordingly, your information (including your payment information, if applicable) is processed by Wix, Reservety, Woocommerce, and/or Stripe.  Wix’s data handling practices may be reviewed at https://www.wix.com/about/privacy. Reservety's data handling practices may be reviewed at https://reservety.com/privacy. WooCommerce's data handling practices may be reviewed at https://automatic.com/privacy. Stripe's data handling practices may be reviewed at https://stripe.com/privacy. Wix, Reservety, WooCommerce, Stripe, and MBC are independent parties.

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We may disclose information (within or outside your country of residence) if we have a good faith belief that disclosure is necessary by law or the legal process, to protect and defend our or others’ interests or property, or to enforce agreements you enter into with us.

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Your information may be transferred to another company (within or outside your country of residence) in connection with a merger or in the event that our business is acquired in whole or part by another company. 

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We may share aggregated and de-identified information with third parties (within or outside your country of residence) for analytical, research or other similar purposes. 

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MBC may obtain your written consent from time to time in electronic form by using online agreements or other acknowledgements on the Services, including for any other contemplated uses of your personal data not addressed in this Privacy Policy. Please read all online agreements carefully before accepting them.  

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4.    Grounds for Using Your Personal Data

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We rely on the following legal grounds to process your personal information:

 

Consent. Some uses of your personal data as described in this Privacy Policy are subject to your consent, such as marketing email communications.  To withdraw your consent, please contact us at info@mybeachconcierge.com.  You may also refrain from providing, or withdraw, your consent for Cookies via your browser and mobile settings.

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Performance of a contract. We may need to collect and use your personal information to enter into a contract with you and to perform Services that you request. 

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Legitimate Interests. We may use your personal information for our legitimate interests to provide our Services and to improve our Services and the content contained thereon.  We may use technical information as described in this Privacy Policy and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law.

 

Compliance with Legal Obligations. We may use your personal information as necessary to comply with our legal obligations.
 

5.    Storage and Protection of Your Personal Data

 

MBC has servers in the United States, Israel and Ireland. We retain the personal data we collect for so long as reasonably necessary to fulfill the purposes for which the data was collected and to perform our contractual and legal obligations. Notwithstanding the generality of the foregoing: (1) we store email addresses until the user requests to be unsubscribed, and (2) persistent cookies have a duration of up to 2 years (see Section 1(a) for more information about cookies). 

 

We do not store payment card information; rather we utilize the Wix platform and payment processors (PayPal, Adyen and Stripe) and store only an electronic receipt confirming payment.

 

We take reasonable administrative, physical and technical precautions to protect your personal data and communications between us.  This includes, when required or as we deem appropriate and feasible under the circumstances, encryption and written commitments from third parties that may have access to your data that they will protect the data with appropriate safeguards.

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No Internet or e-mail transmission is ever fully secure or error free, however.  We therefore cannot guarantee absolute security of your data, and we are not responsible for processes and networks that we do not control.  Users assume the risk of security breaches and the consequences resulting from them.  Please be careful in deciding what information you send to us via email or over the Internet.

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6.    Your Rights, Choices and Disclosures

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(a) General. This section is subject to specific disclosures on privacy rights set forth below. We are committed to facilitate the exercise of your rights granted by the laws of your jurisdiction, which may include the right to request the correction, modification or deletion of your personal information and the right to opt out of the sale of your personal information (as applicable). We will do our best to honor your requests subject to any legal and contractual obligations.  If you would like to make a request, cancel your account or request we delete or no longer use your account information to provide you Services, contact us at info@mybeachconcierge.com or make changes to any user profile information connected to your account.

 

You may opt out of receiving electronic marketing communications from us by following the instructions in the email for opting out or contacting us at info@mybeachconcierge.com. Some non-marketing communications may not be subject to a general opt-out, such as communications about transactions, disclosures to comply with legal requirements and support-related information.  If you do not wish to receive any service-related emails from us, you have the option to deactivate your account.

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Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority. 

 

You may be able to disable Cookies through your browser settings, but if you delete or disable Cookies, you may experience interruptions or limited functionality in certain areas of the Services.  

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(b) Your European Privacy Rights and Choices.  If you reside or otherwise find yourself in the territory of Europe, your privacy rights under the European data protection law include:

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• Transparency and the right to information. Through this policy we explain how we use and share your information. However, if you have questions or need additional information you can contact us any time.

• Right of access, restriction of processing, erasure. You may contact us to request information about the personal data we have collected from you and to request the correction, modification or deletion of such personal information, which requests we will do our best to honor subject to any legal, ethical and contractual obligations.  To make a request or to ask us a question about our data practices, please contact us via email at info@mybeachconcierge.com.  

• Right to withdraw your consent at any time. When we process your personal data based on your consent, you have the right to withdraw it at any time. 

• Right to object at any time. You have the right to object at any time to receiving marketing or promotional materials from us by either following the opt-out instructions in commercial e-mails or by contacting us, as well as the right to object to any processing of your personal data based on your specific situation. In the latter case, we will assess your request and provide a reply in a timely manner, according to our legal, ethical and contractual obligations. Some non-marketing communications are not subject to a general opt-out, such as communications about transactions and disclosures to comply with legal requirements.  

• Right to data portability. You have the right to data portability of your own personal data by contacting us.

• Right not to be subject to an automated decision, including profiling. We do not make automated decisions using your personal data that may negatively impact you.

• Right to lodge a complaint with a supervisory authority. If you consider that the processing of your personal data infringes your privacy rights according the European Privacy regulation, you have the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence, place of work, or place of the alleged infringement.

 

(c) California Disclosures - California Residents Only

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The California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”) effective January 1, 2023, provides California residents with rights to:

• receive certain disclosures regarding the collection, use, and disclosure of information,

• know/access, delete, and limit disclosure of personal information, and

• be free from discrimination based on your exercise of your CCPA/CPRA rights.

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To the extent that we collect personal information that is subject to the CCPA/CPRA, that information, our practices, and your rights are described below.

 

California “Shine the Light” Information-Sharing Disclosure: California residents may request a list of all third parties with respect to which we have disclosed any information about you for direct marketing purposes and the categories of information disclosed.  If you are a California resident and want such a list, please send us a written request by email to info@mybeachconcierge.com with “California Shine The Light Rights” in the subject line.  

 

California Do Not Track Disclosure: We do not respond to Do Not Track browser settings.  

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At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Thus, our website is unable to respond to Do Not Track Signals.

 

California Consumer Privacy Act Disclosures. Under the California Consumer Privacy Act (CCPA), California residents have the right to request:

• The categories of personal information we have collected about you;

• The categories of sources from which the personal information is collected;

• The business or commercial purpose of collecting or selling personal information;

• The categories of third parties with whom we share or sell personal information;

• The categories of personal information about you that we have sold; and

• The specific pieces of personal information we have collected about you.

 

Additionally, you have the right to request deletion of your personal information, the right to opt out of the sale of your information (if applicable) and the right not to be discriminated against for exercising any of your CCPA rights. 

 

Please see the chart below regarding the categories of data we may have collected or received in the 12 months preceding the effective date of this Privacy Policy from Consumers in connection with providing our Services and to whom we may have disclosed the information.

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We do not sell personal information for monetary consideration under CCPA. The provision of personal data to our clients is in the capacity as a service provider or under Section 1798.140(t)(2)(A) of the CCPA. In the event that the use of Google Analytics cookies constitutes a “sale” under CCPA, you may opt out of the use of such cookies by downloading the browser add-on here:  https://tools.google.com/dlpage/gaoptout?hl=en.

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Our contact information is listed at the bottom of this policy. If you submit a data subject request, we will ask for your name, email address and phone number. If this information is insufficient to verify your identity and assess your privacy request, we may need to ask for additional information.  You may also designate an authorized agent to make a CCPA privacy request.

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7.    Users Outside the United States

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MBC and the Services are controlled and operated from the United States. If you are an individual from the European Union, Canada or any other jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that we may store the information we collect in the United States which is not deemed an “adequate jurisdiction” by the European regulatory authorities.  Personal data may also be transferred from the country of your residence to other countries, including the United States.  

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8.    Links to Other Sites

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Our Services may contain links to other websites for your convenience or information.  These websites may be operated by companies unaffiliated with MBC, and we are not responsible for the content or privacy practices of those websites.  Linked websites may have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit the websites.

 

9.    Privacy Policy Changes

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We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our information practices, and any such amendments shall apply to information already collected and to be collected. Your continued use of the Services after any changes to our Privacy Policy indicates your agreement with the terms of the revised Privacy Policy.  Please review this Privacy Policy periodically and especially before you provide personal data to us.  If we make material changes to this Privacy Policy, we will notify you here, by email or by means of a notice on our home page.  The date of the last update of the Privacy Policy is indicated at the top of this Privacy Policy.  

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10.  Questions and Contact Information

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MBC’s mailing address is 1317 Edgewater Drive, Ste. 5285, Orlando, FL 32804.

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Please contact us if you have any questions about our Privacy Policy. You may contact us by sending correspondence to the foregoing address or by emailing us at info@mybeachconcierge.com.